Policies, Warranty, and FAQ
Supply Time
My pieces are made individually once an order is made.
Every order will be made within up to 20 business days.
Once it is made, it will be out for delivery/pickup will be scheduled.
Standard Delivery is 2-4 Business days once the parcel has been colected.
Warranty
Timeframe
The buyer will be entitled for 1 year of Warranty starting the day in which the order was submitted.
Entitlement
After the damaged goods have been received, they will be inspected by the seller for the cause of failure.
If the goods were to be found damaged due to a fault in manucaturing, the seller will replace/repair the goods at their expense within the timeframe of a new order set at the day of inspection.
If the cause of failure were to be determined as of any other reason: exposure to chemicals/ violent external force/ etc... :
The buyer will not be entitled for warranty.
Shipping back
The buyer will deliver back the damaged goods at their own expense
Return Policy
The buyer will be eligible to return the goods and get a full refund within 14 days starting the day of delivery.
The buyer will be entitled to return the goods if they are not to their liking, as long as the goods are return unused, unscratched, and clean.
The delivery of the returned goods will be at the buyer's expense.
​
Touch Love and Care
This section is here to inform you about taking care of your jewelry.
Exposure to Chemicals
Different metals react differently to different chemicals. for that reason it is recommended to keep your jewelry away from chemicals as such as cleaning materials, Chlorine, and even getting your ring dirty while having a burger. rather take 'em off first.
Also, do not wear your jewelry to the beach, they will oxidize very quickly.
Cleaning
To clean your jewelry, simply put hot water and some soap in a bowl, put your jewelry in and clean it using a toothbrush.
The more dirty and Oxidized your jewelry will be, the harder it will be to clean, so best do it once in a while and not wait for it to be needed.
Oxidization
Sterling Silver 925 turns black when oxidizing. this is a natural process, exactly like Iron rusting over time.
Some of the chemicals that are in our sweat, delay/ accelerate the natural oxidization of silver. For this reason, the same Silver jewelry will oxidize far quicker/ slower on some individuals in comparison to others.
To avoid oxidization, clean your jewelry often.